AI2N.ai DocsI Can't Sign In
Sign-in problems almost always fall into one of four categories. Work through them in order — each one rules out the next.
1. Wrong portal
AI2N.ai has separate sign-in pages per role: learn.ai2n.ai (students), admin.ai2n.ai (school and platform administrators), and dedicated teacher/parent entry points. Signing in to the wrong one with the right credentials will fail. Confirm which portal your school told you to use.
2. Password issues
- Use the Forgot password link on the sign-in page — do not guess repeatedly, which can trigger a temporary lockout.
- Check that Caps Lock isn't on and that you're not carrying a leading/trailing space from a copy-paste.
- If your school issued your password, confirm it hasn't been reset since — ask your teacher or school administrator.
3. MFA / step-up problems
If your account has MFA enabled and your authenticator app shows a code that's rejected, your device's clock may have drifted — most authenticator apps resync automatically, but a manual time sync can fix a persistent mismatch. If you've lost your MFA device entirely, this requires an administrator to reset it — self-service MFA reset is intentionally not available, as it would be a security bypass.
4. Account not yet active
New accounts start in Pending status until an activation step is completed (usually a first-sign-in email link, or — for younger students — an administrator activating the account directly). If you've never successfully signed in before, this is the most likely cause.
After 5 failed attempts, most accounts lock for a short cooldown period as a brute-force protection. This is expected — wait it out rather than continuing to retry, which just extends the lockout.
Still stuck?
If none of the above resolves it, create a support ticket under "Account & access" — include the portal you're trying to sign in to and roughly when it last worked, but never your password itself.